If you are not satisfied with a product you have received please follow the procedures to request a refund on site. We will gladly refund regularly priced product within 7 days of receipt, this does not include shipping, some exceptions apply.
We are humans and in the event we shipped the wrong item, we will glady replace the product purchased and refund return shipping costs.
EXCEPTIONS: Patterns and books are non-refundable. This is to protect the intellectual property of our creative friends; the technical writers, designers and authors.
All merchandise purchased on 'sale' or with a promotional coupon is also non-fundable.
We can ship to virtually any address in the world. Orders are shipped the following regular business day.
**If you choose 'ground' service, this may take up to 8 weeks internationally**
We use Canada Post and consider the service to be reliable and cost-effective. Please note any special requests in the message box provided.
Please note ** We are looking at how best to have the items on the site with the most accurate shipping/handling fees. As this is a work in progress, please know that we will refund any significant overages.
Taxes are calculated on the shipping address and using the most up to date information available to us.
Canada: HST is applicable ON, BC, NS, NB, NF and GST only on all others.
USA and International: no taxes collected on purchases from us but you may be subject to duties and taxes collected imposed by your countries.
We play by the rules and will NOT list the item as a gift to avoid taxes and such.