Policies

CANCELLATION POLICY : We require a 50% NON-REFUNDABLE deposit in order to register you for a class. Any cancellations or changes to your registration must be done at least 72 hours prior to the class start date in order to be issued a store credit. Cancellations that are made less than 72 hours before the class start date and students who do not show up to class will forfeit their deposit. Due to our small class sizes, this policy ensures that teachers are compensated for their time and wait listed students have the opportunity to join a sold out class. Please be sure of your schedule before registering for a class. - See more at: http://www.theworkroom.ca/classes/class-registration/#sthash.JWCgakwc.dpufClass Cancellation Policy

All classes/workshops require full payment, unless otherwise stated.

All class/workshop fees are 100% non refundable, but are transferable.

All registration fees are non refundable unless otherwise stated.

Returns Policy

If you are not satisfied with a product you have received please follow the procedures to request a refund on site. We will gladly refund regularly priced product within 7 days of receipt, this does not include shipping, some exceptions apply.

We are humans and in the event we shipped the wrong item, we will gladly replace the product purchased and refund return shipping costs.

EXCEPTIONS: Patterns and books are non-refundable. This is to protect the intellectual property of our creative friends; the technical writers, designers and authors.

All merchandise purchased on 'sale' or with a promotional coupon is also non-refundable

Shipping

Orders are shipped within 3 regular business days. We can ship to virtually any address in the world yet reserve the right to refuse orders that seem suspicious.

Shipping will be sent via Canada Post using the service you choose.

**If you choose 'ground' service, this may take up to 8 weeks internationally**

We use Canada Post and consider the service to be reliable and cost-effective. Please note any special requests in the message box provided. Information on Canada Post services please see:

https://www.canadapost.ca/web/en/pages/parcelscon/default.page

Taxes

Taxes are calculated based on the shipping address and using the most up to date information available to us.

Canada: HST is applicable ON, BC, NS, NB, NF and GST only on all others.

USA and International: no taxes are collected on purchases from us but you may be subject to duties and taxes collected by your country.

We play by the rules and will NOT list the item as a gift to avoid taxes and such.